Frequently Asked Collision Repair Questions
Click on each question below to see the answer.
Since 1975, Escalon Body & Frame has been making cars beautiful, and guiding our customers through the process of getting their vehicle repaired. Here are some commonly asked questions.
Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is unsafe to drive. If you have rental car coverage, then we would help you arrange for a rental vehicle as soon as possible. Ordering parts as soon as your claim is approved helps us to provide you a quicker turnaround time.
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Most cars today are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, then that section can normally be replaced.
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Yes. Just let your service advisor know what other work you would like done so that he or she can make the necessary arrangements.
Your service advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Yes. We guarantee all repairs with a Lifetime Workmanship Warranty. Parts are covered by their individual manufacturer’s warranty
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren’t sure about your deductible, contact your insurance agent or claims adjuster for details.
It will be your responsibility to pay us your deductible when you pick up your vehicle. If you aren’t sure about your deductible amount, contact your insurance agent or claims adjuster.
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, & Discover. Of course, cash and checks are always welcome.
Parts that wear out and need replacement with time and use (such as tires, batteries, and suspension parts), are commonly subject to betterment charges when they are replaced with new parts during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
• DO wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
• DO always use clean fresh water.
• DO wash your vehicle in the shade.
• DON’T use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
• DON’T “dry wipe” your vehicle. Dry wiping can scratch the finish.
• DON’T drive on gravel roads. Chipping the finish is easily done in the first 30 days.
• DON’T park under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
• DON’T spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• DON’T scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
• DON’T wax or polish the vehicle. This will allow the finish to dry and harden completely.